Under the ADA, 9-1-1 services must be accessible to people with which conditions?

Under the ADA, 9-1-1 services must be accessible to people with which conditions?

• A. Hearing impairment only
• B. Deafness
• C. Speech impairment only
• D. Hearing and speech impairments

Answer: (D)

Accessibility of emergency communications must cover people who have hearing or speech impairments. That means 9-1-1 systems need to provide accommodations so someone who cannot hear or cannot speak can still reach emergency help, using tools like TTY/TDD or relay services. Because the requirement applies to both types of impairment, it isn’t limited to hearing issues alone or to speech issues alone. Providing access for both ensures everyone can contact 9-1-1 when needed.

Accessibility of emergency communications must cover people who have hearing or speech impairments. That means 9-1-1 systems need to provide accommodations so someone who cannot hear or cannot speak can still reach emergency help, using tools like TTY/TDD or relay services. Because the requirement applies to both types of impairment, it isn’t limited to hearing issues alone or to speech issues alone. Providing access for both ensures everyone can contact 9-1-1 when needed.