The primary role and responsibilities of a TERT team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.

The primary role and responsibilities of a TERT team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident.

• A. True
• B. False
• C. Occasionally
• D. Not defined

Answer: (A)

In a large emergency, call centers and dispatch operations can become overwhelmed. The main function of a TERT team is to provide mission-critical support to maintain call-taking and dispatcher performance when regular staff are stretched thin or unavailable. Trained volunteers step in to backfill positions, handle additional lines, assist with call routing and triage, help with data entry and logging, and provide communications support so that lifesaving calls are answered promptly and fire, police, and medical responders can be dispatched effectively. This support continues into the aftermath as operations recover and stabilize, ensuring continuity of 911 services.

In a large emergency, call centers and dispatch operations can become overwhelmed. The main function of a TERT team is to provide mission-critical support to maintain call-taking and dispatcher performance when regular staff are stretched thin or unavailable. Trained volunteers step in to backfill positions, handle additional lines, assist with call routing and triage, help with data entry and logging, and provide communications support so that lifesaving calls are answered promptly and fire, police, and medical responders can be dispatched effectively. This support continues into the aftermath as operations recover and stabilize, ensuring continuity of 911 services.