Active listening is a way of listening and responding that shows interest in what the speaker is saying and ensures mutual understanding.

Active listening is a way of listening and responding that shows interest in what the speaker is saying and ensures mutual understanding.

• A. True
• B. False
• C. Sometimes
• D. Not possible

Answer: (A)

Active listening means focusing fully on the speaker, using verbal and nonverbal cues to show you’re engaged, and checking back to confirm you understood correctly. It involves paraphrasing or summarizing key points and asking clarifying questions to avoid misinterpretation. This demonstrates genuine interest and helps both sides reach a shared understanding, which is crucial in a dispatch setting where precise details matter. Because it consistently aims to capture the speaker’s message accurately and validate it, the statement is true.

Active listening means focusing fully on the speaker, using verbal and nonverbal cues to show you’re engaged, and checking back to confirm you understood correctly. It involves paraphrasing or summarizing key points and asking clarifying questions to avoid misinterpretation. This demonstrates genuine interest and helps both sides reach a shared understanding, which is crucial in a dispatch setting where precise details matter. Because it consistently aims to capture the speaker’s message accurately and validate it, the statement is true.